Maine Bike Works is a really welcoming place and the owner Jason has a passion for what he does and a really cool take on what a bike shop can be.
Stopped by Maine Bike Works (MBW) on a whim in the late spring/early summer to look at touring bikes and got talking to Jason and another customer for a good hour or two which was a blast. When I heard about the bike build where you get to have some one on one time with MBW while building up YOUR future bike then it was a no brainer ... I just had to buy from this shop!!! I got measured that day and told 'em I'd be in touch -- perhaps he thought I would be back ... perhaps not (I'd be in the latter camp personally), but he did it all enthusiastically (which I probably wouldn't have).
It wasn't until about a month or two later that I finally had done enough research to get in touch with him again. Coming from out of state (3 hrs or 8 hrs away from Maine depending on my work) I thought logistics would be difficult, but the timely responses, amazing wealth of knowledge, and friendly interaction made the whole process a breeze! When it came down to do the bike build it went awesome and I learned way more than I could've elsewhere.
Maine Bike Works is what a business should be. Jason Braley is committed to making the bicycle experience FUN from the word go. In addition, he believes in educating the consumer. For the first time cyclist and veterans alike, Jason is a mountain of knowledge that will get you fixed up right and rolling with new found confidence. If you don't find what you are looking for, fear not, he will either order it for you or steer you in the right direction. Keep it real, get on my wheel and roll on over to Maine Bike Works!
I was looking for a very specific Kona bike and Jason patiently spent a lot of time with me discussing exactly what I was looking for, and with no hard sell whatsoever. He ordered the bike for me and went way above and beyond in order to have the bike built up and ready for me in time for a riding trip I had planned.
Great service. The business owner stopped what he was working on and fixed my son's bike. Greatly appreciated!
I can't say enough good things about Jason and Maine Bike Works! I am thankful for his knowledge, patience, advice, and guidance. I had never been on a road bike before and with a Triathalon quickly approaching I thought it would be good to get my bike serviced. Not only did Jason take his time and do a thorough inspection, he educated me as he went through every part of the bike, how it functioned, and how it may affect my performance. Great customer service, great price, quality work, and it takes little to no time. Thank you Jason!
The most amazing thing about Jason is that throughout the whole process when I asked for an opinion I got the honest to goodness truth from Jason. It wasn't some 'you should definitely buy xyz' high pressure sales tactics to line his pockets, it was a coherent, well thought out and often inexpensive solution which was ALWAYS given with the caveat that he will try to make happen whatever my imagination can come up with. I mean what kind of business owner steers their customers towards less expensive options that just work well AND also remind them that he doesn't want to crush their dream (bike)? Honest business owners that deserve all of the business we can give them!!! The owner is as honest as the day is long and it is a shame there aren't more people like him around.
TL;DR: MBW = bomber service. MBW = bespoke bikes. MBW = honest business. You'd be an absolute fool not to come here.
Check this place out for a friendly atmosphere, killer customer service, and a ton of biking passion.
Maine Bike Works is a US Bicycle Store based in Saco, Maine. Maine Bike Works is located at 885 Portland Rd, Saco, ME 04072, USA.
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